User manual CISCO 7961

[. . . ] Phone Guide Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5. 1 (SCCP and SIP) INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www. cisco. com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Common Phone Tasks View online help on the phone Place a call Redial a number Press . Or press the Navigation button while on-hook to see your Placed Calls log. Softkey Definitions AbbrDial Answer Back Barge Dial using a speed dial index number Answer a call Return to the previous Help topic Add yourself to a call on a shared line Receive notification when a busy extension becomes available Cancel an action or exit a screen without applying changes Add yourself to a call on a shared line and establish a conference Set up/cancel call forwarding Delete records or settings Close the current window View conference participants Create a conference call Remove characters to the right of the cursor when using EditDial Open the Details record for a multiparty call in the Missed Calls and Received Calls logs Dial a phone number Transfer two calls to each other Turn off Do Not Disturb (DND) Edit a number in a call log Disconnect the current call Reset settings to their defaults Return to the previous screen Answer a call ringing in another group Quick Reference CallBack Cancel cBarge CFwdALL Clear Close ConfList Switch to the Pick up the handset. handset during a call Switch to the speaker or headset during a call Mute your phone Use your call logs Press or , then hang up the handset. [. . . ] See Preventing Others from Viewing or Barging a Shared-Line Call, page 33. Note The maximum number of calls that a shared line supports can vary by phone. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5. 1 (SCCP and SIP) 31 Adding Yourself to a Shared-Line Call Depending on how your phone is configured, you can add yourself to a call on a shared line using either Barge or cBarge. If you want to. . . See if the shared line is in use View details about current calls on the shared line Add yourself to a call on a shared line using the Barge softkey Add yourself to a call on a shared line using the cBarge softkey Then. . . Look for the remote-in-use icon next to a red line button . Press the red line button for the remote-in-use line. All non-private calls appear in the call activity area of the phone screen. (You may need to press the more softkey to display Barge. ) Other parties hear a beep tone announcing your presence. (You may need to press the more softkey to display cBarge. ) Other parties hear a tone and brief audio interruption, and call information changes on the phone screen. Add new conference participants to a call that you have barged Leave a barged call Barge the call using cBarge, if available. Unlike Barge, cBarge converts the call into a standard (ad hoc) conference call, allowing you to add new conference participants. If you hang up after using Barge, the remaining parties hear a disconnect tone and the original call continues. If you hang up after using cBarge, the call remains a conference call (provided at least three participants remain on the line). Tips · If a phone that is using the shared line has Privacy enabled, call information and barge softkeys will not appear on the other phones that share the line. · You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call. 32 OL-11526-01 Advanced Call Handling Preventing Others from Viewing or Barging a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls. If you want to. . . Prevent others from viewing or barging calls on a shared line Allow others to view or barge calls on a shared line Then. . . 1. To verify that Privacy is on, look for the Privacy-enabled icon next to an amber line button . To verify that Privacy is off, look for the Privacy-disabled icon next to an unlit line button . Tips · If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual. · The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers will not be able to view or barge calls on any of your shared lines. Storing and Retrieving Parked Calls You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified CallManager system (for example, a phone at a coworker's desk or in a conference room). If you want to. . . Store an active call using Call Park Then. . . 1. Hang up. Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your network to connect to the call. Note You have a limited amount of time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5. 1 (SCCP and SIP) 33 Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls. Your phone is capable of supporting these types of calls: · Authenticated call--The identities of all phones participating in the call have been verified. · Encrypted call--The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. · Non-secure call--At least one of the participating phones or the connection does not support these security features, or the phones cannot be verified. If you want to. . . Check the security level of a call Then. . . Look for a security icon in the top right corner of the call activity area, next to the call duration timer: Authenticated call Encrypted call Neither security icon appears if the call is non-secure. Determine if secure calls can be made in your company Contact your system administrator. Note There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, ask your system administrator. Tracing Suspicious Calls (SCCP phones only. ) If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages. If you want to. . . Notify your system administrator about a suspicious or harassing call Then. . . Press MCID. Your phone plays a tone and displays the message, "MCID successful". 34 OL-11526-01 Advanced Call Handling Prioritizing Critical Calls (SCCP phones only. ) In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. Keep these terms in mind: · Precedence indicates the priority associated with a call. · Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone. If you. . . Then. . . Want to choose a priority (precedence) Contact your system administrator for a list of level for an outgoing call corresponding precedence numbers for calls. Want to make a priority (precedence) call Hear a special ring (faster than usual) or special call waiting tone Want to view priority level of a call Enter the MLPP access number (provided by your system administrator) followed by the phone number. [. . . ] Depending on configuration, use the QRT to: · Immediately report an audio problem on a current call. · Select a general problem from a list of categories and choose reason codes. 62 OL-11526-01 Cisco One-Year Limited Hardware Warranty Terms Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco. com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco. com. [. . . ]