User manual HP DESKJET 6122

[. . . ] Reproduction, adaptation, or translation of this manual is prohibited without prior written permission of Hewlett-Packard Company, except as allowed under the copyright laws. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Edition 1, October 1999 © Copyright Hewlett-Packard Company 1999 Table of Contents Introduction . . 8 Chapter 1 Printing Basics Chapter 2 Beyond the Basics Getting the Right Paper . [. . . ] If "Unknown device" continues to appear in the "New hardware found" dialog, replace the USB cable or use a parallel cable. When I connect a USB cable between the printer and my computer, the "New Hardware Wizard" message did not appear. You may not be using Windows 98. Make sure Windows 98 is running and your computer is connected using a USB cable. If you do not have Windows 98, you need to use a parallel cable. You may not have USB enabled. 1 In Windows 98, click Start 2 3 4 5 Settings Control Panel. Click the plus ( + ) icon next to the Universal Serial Bus Controller option. If you see a USB host controller and a USB root hub listed, USB is probably enabled. If you do not see these devices listed, refer to your computer's documentation or contact the manufacturer for more information on enabling and setting up USB. If you cannot enable USB, you can always use a parallel cable to connect your printer to your computer. cable from your printer. Your USB cable may not be connected properly. 1 Disconnect and then reconnect the USB 2 Make sure that it is securely attached. 35 4 Getting Help When Things Go Wrong Why won't it print? What is the problem? No page came out of the printer. Possible cause Power may be off or there may be a loose connection. A problem may exist with one of the print cartridges. To solve the problem. . . If the Print Cartridge Status Light is blinking, lift the printer's cover, check the Print Cartridge Status. If the Power Light is blinking, the printer is in the process of printing. If the Resume Light is flashing, press the Resume Button . The printer may be slow. Be sure to check HP's web site for the most recent software updates (see page 45 for web site addresses). Be patient. You may be printing a complex document containing graphics or photographs. You may have chosen 2400 dpi by disabling PhotoREt. 1 If you meant to disable PhotoREt, be patient. 2 If you didn't mean to disable PhotoREt, go to the Setup tab and click PhotoREt. You may be using a USB cable and other USB devices are in use. 1 Attach the printer's USB cable directly to the computer, rather than at the end of a daisy chain. 4 Apply your changes and try printing your photo again. You may be trying to print a photo. 39 4 Getting Help When Things Go Wrong What do the flashing lights mean? What is the problem? The Power Light flashing. You may have a paper jam. To solve the problem. . . Be patient. 1 Insert paper. 1 Pull the paper out of either the IN tray or the OUT tray. 2 Press the Resume Button 3 4 5 6 You may be printing a twosided document by hand and the first side has finished printing. If you were printing labels, make sure a label did not become unglued from the label sheet while going through the printer. If the paper jam hasn't cleared, open the Rear Access Door by turning the knob (counter clockwise) and removing the door. Pull the jammed paper out of the printer, then replace the Rear Access Door. insert the paper. 1 Follow the on-screen directions for how to 2 Press the Resume Button . Close the top cover. [. . . ] Andres Bello 2777, Oficina 1302 Los Condes, Santiago, Chile · Denmark: 45 99 14 29 Fax: 42 81 58 10 Hewlett-Packard A/S Kongevejen 25, 3460 BIRKEROD · Finland: (90) 8872 2397 Fax: (90) 8872 2620 Hewlett-Packard Oy Varaosamyynti, Piispankalliontie 17 02200 ESPOO · France: (1) 40 85 71 12 Fax: (1) 47 98 26 08 EuroParts 77 101 avenue du Vieux Chemin de Saint-Denis 92625 GENNEVILLIERS · Germany: 07031-145444 Fax: 07031-141395 Hewlett-Packard GmbH, HP Express Support Ersatzteil-Verkauf, Herrenberger Str. 130 71034 BÖBLINGEN · International Sales Branch: (41) 22 780 4111 Fax: (41) 22 780-4770 Hewlett-Packard S. A. , ISB 39, rue de Veyrot 1217 MEYRIN 1 GENEVE - SUISSE · Italy: 02/9212. 2336/2475 Fax: 02/92101757 Hewlett-Packard Italiana S. Di Vittorio, 9 20063 Cernusco s/N (MI) · Japan: (03) 3335-8333 Hewlett-Packard Japan Ltd. [. . . ]