User manual HP LASERJET 1010

[. . . ] hp LaserJet 1010 1012 1015 series printer use hp LaserJet 1010 hp LaserJet 1012 hp LaserJet 1015 series printer user guide Copyright Information Copyright Hewlett-Packard Company 2003 All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. A user of the Hewlett-Packard printer associated with this user guide is granted a license to: a) print hard copies of this user guide for PERSONAL, INTERNAL or COMPANY use subject to the restriction not to sell, re-sell or otherwise distribute the hard copies; and b) place an electronic copy of this user guide on a network server, provided access to the electronic copy is limited to PERSONAL, INTERNAL users of the Hewlett-Packard printer associated with this user guide. The information contained in this document is subject to change without notice. [. . . ] The printer is in an error state that requires operator intervention or help. Check the following: The print cartridge door is completely closed. No action is necessary. Printer initialization A printer initialization is taking place. Fatal error All lights are on. Unplug the printer for 30 minutes, and then plug it back in. See Contact HP support. All lights are off. Make sure that there is power. Unplug both ends of the power cord, and plug them back in. Return to Finding the solution. ENWW Status light patterns 61 Media handling problems Choose the item that best describes the problem: Media jam Print is skewed (crooked) More than one sheet of media feeds through the printer at one time Printer does not pull media from the input tray Printer curled the media Print job is extremely slow Media handling problems Problem Media jam Solution See Clearing jams for more information. Make sure that you are printing with media that is not wrinkled, folded, or damaged. Adjust the media guides to the width and length of the media that you are using and try reprinting. See Changing the printer separation pad for more information. Print is skewed (crooked) More than one sheet of media feeds through the printer at one time Printer does not pull media The pickup roller might be dirty or damaged. See Cleaning the pickup roller or Changing the pickup roller for instructions. from the input tray Printer curled the media See Curl or wave for more information. Print job is extremely slow The maximum speed of the printer is 12 to14 pages per minute. Try the following: Reduce the complexity of your document (for example, reduce the number of multiple graphics). Note: This may cause toner to fuse improperly if you are using heavy media. Print speed is based on PC processor speed, the amount of memory, and the amount of hard disk space available on your PC. Try increasing these components. Return to Finding the solution. 62 Chapter 6 ENWW Printed page is different than what appeared on screen Choose the item that best describes the problem: Garbled, incorrect, or incomplete text Missing graphics or text, or blank pages Page format is different than on another printer Graphics quality Printed page problems Problem Solution Garbled, incorrect, or incomplete text The USB or parallel cable might be loose or defective. If possible, attach the USB or parallel cable and printer to another computer, and try printing a job that you know works. Unplug the power cord, disconnect the USB or parallel cable at both ends, reconnect the USB or parallel cable at both ends, and plug the power cord back in. CAUTION Before you connect the cable to the printer, always unplug the printer. The wrong printer driver might have been selected when the software was installed. Make sure that the correct driver is selected in the printer properties. Missing graphics or text, or blank pages Make sure that your file does not contain blank pages. The graphic settings in the printer properties might not be correct for the type of job that you are printing. See Printer properties (driver) for more information. Page format is different than on another printer If you used an older or different printer driver (printer software) to create the document or the printer properties settings in the software are different, the page format might change when you try to print using your new printer driver or settings. To help eliminate this problem, change the resolution, media size, font settings, and other settings. [. . . ] In the event that the print cartridge proves to be defective, complete the Service Information Form and attach a print sample illustrating the defect. Return the form and print cartridge to the place of purchase, where the print cartridge will be replaced. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state, province to province, or country/region to country/region. This limited warranty is the sole warranty on the HP print cartridge and supersedes any other warranty relating to this product. [. . . ]