User manual HP SCANJET 3970

[. . . ] hp scanjet 2400, 3670, 3690, 3970 digital flatbed scanners user`s manual hp scanjet 2400, 3670, 3690, and 3970 digital flatbed scanners user's manual copyright information © Copyright Hewlett-Packard Company 2003 All rights reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under copyright laws. This product incorporates Adobe's PDF technology, which contains an implementation of Lempel-Ziv-Welch (LZW) data compression licensed under U. S. Patent 4, 558, 302. trademark credits Adobe and the Acrobat logo are registered trademarks or trademarks of Adobe Systems Incorporated in the United States and other countries and regions. [. . . ] Note: On a Macintosh computer, use the Apple System Profiler to ensure that the scanner is connected to the computer correctly. scanner initialization problems reset the scanner If you receive an error message similar to "Scanner initialization failed" or "Scanner not found" when trying to use the scanner: 1 2 Close the error message dialog box and close the application that was open when you received the error message. If not, proceed with the next step. ) Shut down your computer and turn it off. Firmly reconnect the USB cable to the computer using another USB port, if possible. The cable must be inserted completely into the computer's USB port. Note: It is important that the scanner and computer be turned off for at least 60 seconds before being restarted. 10 Restart the computer. user's manual 10 3 4 5 6 7 8 9 chapter 2 run the repair utility If the scanner still fails to initialize, run the Repair utility (Windows computers only). For more information, open HP Director, select your scanner in the Select Device list, and click Help. Then in the HP Photo & Imaging software help, open the hp scanjet scanner help section, open the troubleshooting section and see scanner has stopped working properly. frequently asked questions how do I test my scanner hardware if I think there may be a problem? 1 2 3 Disconnect the USB cable and power cable from the scanner. Ensure that the scanner power cable is still connected to the power source. ) and COPY ( ) on the scanner at the same time while Press SCAN ( reconnecting the power cable to the scanner. The carriage in the scanner should move forward and backward, and the lamp should turn on. To end the test, disconnect the power cable. 4 If the scanner lamp does not turn on or the carriage does not move, a problem exists with the scanner hardware. See product support on page 20. how do I turn off the lamp? The scanner lamp should time out and turn off automatically after a period of inactivity (about 14 minutes). If it does not turn off automatically, do the following: 1 2 From the HP Director, click Settings, and click Scan Preferences. Speed tab, turn off Extend lamp timeout to turn the scanner lamp off after 14 minutes of inactivity. If this option is on, the scanner lamp turns off after 1 hour of inactivity. If the scanner lamp problems continue, see product support on page 20. how do I turn off the scanner? Normally you do not need to turn off the scanner because after a period of inactivity (about 14 minutes), the scanner reduces to a low-power mode. If you need to turn off the scanner completely, disconnect it from the power source (electrical outlet or surge protector). 11 hp scanjet 2400, 3670, 3690, and 3970 digital flatbed scanners how to use the scanner how do I resolve issues with scanning documents or text? The scanner uses Optical Character Recognition (OCR) to convert text on a page to text that you can edit on your computer. · If you scan text but cannot edit it, make sure you make the following selections during scanning: ­ What are you scanning?: Select Document. Scanned text may not appear on your computer exactly as it appeared on the page. As you edit the text, verify the scanned text and make corrections as necessary. To change text scanning options, from the HP Director, click Settings, and click Scan Document Settings. Note: OCR is installed automatically when you install the scanning software during scanner setup. · · troubleshooting To solve other problems with the scanner, open HP Director and click Help. [. . . ] After the warranty period, the dealer will quote a service charge. 3 4 20 chapter 5 5 Contact the HP Customer Care Center for support by phone. Please consult the following website to check the details and conditions of phone support in your country/region: www. hp. com/support. As a part of HP's continuing efforts to improve phone support information services, we advise you to check the HP website on a regular basis for new information regarding service features and delivery. If you cannot solve the problem by using the above options, call HP while you are in front of your computer and scanner. [. . . ]