User manual PANASONIC KX-TDA30

[. . . ] Hybrid IP-PBX User Manual Model KX-TDA30/KX-TDA100 KX-TDA200/KX-TDA600 Thank you for purchasing a Panasonic Hybrid IP-PBX. Please read this manual carefully before using this product and save this manual for future use. KX-TDA30: PSMPR Software File Version 4. 0000 or later KX-TDA100/KX-TDA200: PMPR Software File Version 3. 2000 or later KX-TDA600: PLMPR Software File Version 3. 1000 or later Feature Highlights Call Centre This PBX can establish Incoming Call Distribution Groups (ICD Group) by which a large volume of calls from the external customers could be received. One extension can act as the supervisor, and monitor other group members. [. . . ] Enter 38. 8 8 Enter 8. 1 Night 2 Lunch 3 Break 2 C. Tone Enter 2. Enter the desired time mode. The greeting message is played back. 0 Clear OR A confirmation tone is heard. Rerecord * 1 Enter 0 or 1 while the greeting message is being played back. On-hook. · * This step can be omitted. To clear PT/SLT/PS 0 Day 3 Off-hook. Enter 38. 8 8 Enter 8. 1 Night 2 Lunch 3 Break Enter the desired time mode. 0 C. Tone Enter 0. On-hook. · If both the greeting message for a certain time mode and the normal greeting message have been recorded, callers will hear the greeting message for that time mode. However, if no greeting message has been recorded for a certain time mode, the normal greeting message will be played instead. 100 User Manual 1. 6 Before Leaving Your Desk Redirecting Your Calls to Your Message Box You can set incoming calls to be redirected to your own message box so that callers can leave voice messages when you cannot answer the phone. To set/cancel PT/SLT/PS 0 OR Both Calls Outside Calls Intercom Calls 0 2 3 4 5 Cancel All Calls Busy No Answer Busy/No Answer 7 1 1 OR 2 Off-hook. Enter 71. Enter 0 to 2 as you desire. Enter required number. For "Cancel", go on-hook directly after entering 0. floating extension no. for SVM card Enter floating extension number for SVM card. # Enter #. C. Tone On-hook. · The default floating extension numbers are 591 for SVM card 1, and 592 for SVM card 2. User Manual 101 1. 6 Before Leaving Your Desk Leaving Voice Messages If the extension user you called is not able to answer your call, and your call is redirected to the message box, you will hear the greeting message. It is also possible to leave a voice message directly in the message box of a desired extension by following the steps below: To leave a voice message directly to another extension's message box PT/SLT/PS 3 Off-hook. Enter 38. 8 # 6 extension no. Enter #6. Dial extension number. You hear the greeting message. OR C. Tone Record message. dial key On-hook or press any dial key (0­9, , #). · Voice message recording will stop, you will hear a notification tone, and the call will be disconnected, in the following cases: a. the recording time for the voice message reaches the preprogrammed limit. the recording space for the SVM card reaches the limit. · When you are on the phone, you can transfer the call directly to the message box of a desired extension by placing the call on hold temporarily, then pressing 38 + #6 + the desired extension number. This allows the caller to leave a voice message in the message box of the desired extension. 102 User Manual 1. 6 Before Leaving Your Desk Listening to Voice Messages Left by Callers When a caller leaves a voice message, information about that caller is also recorded as the SVM Log. The SVM Log can be viewed using the display of a PT or PS by pressing the Message button. To listen to voice messages PT/PS While on-hook MESSAGE Press MESSAGE until desired SVM Log appears. Off-hook. PT/SLT/PS 3 Off-hook. Enter 38. 8 3 Enter 3. PT/SLT/PS MESSAGE OR 7 Off-hook. 0 2 Press MESSAGE or enter 702. To clear the voice message that you are listening to PT/SLT/PS While hearing the voice message AUTO DIAL 3 STORE OR 1 Enter 3. Press STORE or enter 1 to confirm. User Manual 103 1. 6 Before Leaving Your Desk · Various operations are available by entering numbers while you are listening to a recorded voice message using any of the methods described above. The available options are as follows: Operation No. 1 Operations To play back the voice message from the beginning To go to the next voice message To clear the voice message (Press the AUTO DIAL/STORE button or enter 1 to confirm. ) To call back the caller who left the voice message To go back to the previous voice message / # 2 3 4 5 # # # 6 8 9 To leave a voice message directly in the message box of another extension (Enter desired extension number. ) To play back your greeting message and record a voice message in your own message box To end the call · · · · In addition to the caller information that is recorded in the Call Log, the following SVM Log information is recorded with voice messages left by callers: · Caller's Name · Caller's Telephone Number · Time recording started · Voice Message Status ­ "New" is displayed for voice messages that have not previously been listened to. ­ "Old" is displayed for voice messages that have previously been listened to. Please note that the information shown on the display may vary depending on the information that was received and the type of telephone used. Only users of a 6-line display PT can view all of the above information. You can lock the SVM Log display by using an extension PIN (Personal Identification Number) to prevent other users from viewing the information and from playing back your voice messages (Display Lock). If your telephone has a Message for Another Extension button, you can access the message box of another extension and listen to voice messages for that extension. If a new voice message has been left in your message box, you will hear dial tone 4 after going off-hook. [. . . ] + extension PIN + phone no. ­ 1. 2. 9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) ­ ­ From another extension Through DISA 220 User Manual 4. 2 Feature Number Table Feature (While dial tone is heard) 1. 3. 3 Answering a Call Ringing at Another Telephone (Call Pickup) Answering a Call from Another Telephone (Call Pickup) ­ ­ Group ( Directed ( Denying Other People the Possibility of Picking Up Your Calls (Call Pickup Deny) ­ ­ To deny To allow Default (New) Additional digits/buttons 40 ) 41 ) 720 ( ) group no. (2 digits) extension no. 1 0 1. 3. 4 Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS]) ­ Calls through an external speaker ( 1. 3. 6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) 1. 4. 1 Transferring a Call (Call Transfer) Transferring a Call Using the ISDN Service (Call Transfer [CT]--by ISDN) 1. 4. 2 Holding a Call To hold (Call Hold)/To retrieve a call (Call Hold Retrieve) To retrieve a call (Call Hold Retrieve) ­ ­ Specified with a held line number ( Specified with a holding extension number 51 ( 52 ( ) parking zone no. (1 digit) KX-TDA30: 1 Holding in a System Parking Zone (Call Park) ­ ­ To set To retrieve User Manual 221 4. 2 Feature Number Table Feature (While dial tone is heard) 1. 4. 4 Answering Call Waiting Answering Call Waiting in the PBX ( Answering Call Waiting from the Telephone Company 1. 4. 5 Multiple Party Conversation Adding a Third Party during a Conversation Using the ISDN Service (Three-party Conference [3PTY]--by ISDN) 1. 6. 1 Forwarding Calls Forwarding Your Calls (Call Forwarding [FWD])/ 1. 8. 2 Refusing Incoming Calls (Do Not Disturb [DND]) ­ ­ ­ Both Calls ( Outside Calls ( Intercom Calls ( Default (New) Additional digits/buttons 50 ) 60 ( ) 62 ( ) phone no. + TRANSFER button + 3 710 ) 711 ) 712 ) 0 (Cancel)/ 1 (Do Not Disturb [DND])/ 2 (All calls) + phone no. [. . . ]